1. What we provide
- Visa guidance, including digital nomad and residence applications
- Document preparation and application file review
- Apostille and legalisation support
- Consultations
These services are personal work that takes our time and expertise, so refunds are limited. We do not refund for outcomes outside our control, including embassy decisions, refusals and processing delays.
2. Consultation fees
The first answer and the free first call cost nothing. Paid consultation fees are non-refundable, because they pay for the time and assessment itself, whether or not you continue with us afterwards.
If you miss a paid consultation, you can ask for one free reschedule within 7 days.
3. Service payments
Payments for document preparation, application file building, apostille support and legalisation coordination are refundable only if work has not started.
Before work begins
You can request a refund within 24 hours of payment, as long as no work has started.
After work begins
Once we have started document review, draft preparation, requirement checks or file building, the payment is non-refundable.
4. Government and third-party fees
We do not refund fees paid to anyone else, including:
- Embassy and consulate fees
- Visa application centre fees, such as VFS Global or Gerry's
- Courier charges
- MOFA, apostille, attestation and legalisation fees
- Translation charges
- Travel insurance and flight reservations
5. Refusals
The embassy, consulate or immigration officer decides every application, and we cannot influence the outcome. We do not refund because an application is refused. Our responsibility is to prepare your documents to a professional standard.
6. Cancellation by you
You can cancel a service before we start work on it. If work has not started and you are within the 24 hour window, a refund may be issued after deducting payment gateway fees and any administrative charge.
7. Cancellation by us
We may cancel a service if:
- The information you gave us is incorrect, false or incomplete
- Our services are misused, or our terms of use are broken
- Something outside our control makes the service impossible to deliver
If no work has started, we may issue a partial refund. If work has started, no refund is available.
8. How refunds are paid
Approved refunds are processed within 5 to 10 business days, to the payment method you used. Your bank or payment provider may take longer to show it.
9. How to request a refund or cancellation
Email Next Visa Step (Pvt) Ltd at [email protected] with the subject "Refund request" and your order number, and include:
- Your full name
- The service you bought
- A screenshot of the payment
- The reason for your request
10. Contact us
Questions about this policy can go through our contact page or by email.